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VinciSpin Responsible Gambling

Gambling is entertainment. VinciSpin operates on that basis, and this page sets out the specific tools available to you, the external organisations that can help, and how to reach us directly. VinciSpin holds a licence issued by the Curaçao Gaming Control Board (licence number OGL/2024/1126/0521), and player disputes fall under that regulatory framework.

Our commitment

VinciSpin operates under the Curaçao Gaming Control Board, which sets the framework for how we handle player accounts, disputes, and responsible gambling obligations. Keeping gambling within limits you set is something we support practically, not just in principle. The tools below are available to every registered player.

Tools available

You can set and adjust spending and time controls directly from your account. Deposit limits are available on a daily, weekly, or monthly basis and can be set through the cashier section of your account under personal settings. If you need more distance from play, the following options are also available:

  • Cool-off periods, giving you a short break without closing your account
  • Session time limits, capping how long a single session can run
  • Reality checks, sending you a prompt at intervals you choose
  • Loss limits, capping how much you can lose over a set period
  • Self-exclusion, available directly through your account profile

Self-exclusion can be activated without contacting support. For full account closure, you can reach us via Live Chat or at [email protected] . If you request closure, any remaining balance is returned to you subject to verification.

Signs to watch for

Some patterns are worth recognising as signals that gambling has shifted from entertainment to something else. These are factual indicators, not judgements:

  • Chasing losses by placing further bets to recover money already lost
  • Gambling for longer or spending more than you planned before a session
  • Borrowing money or using funds set aside for bills or essentials
  • Gambling affecting time with family, friends, or work
  • Feeling restless, irritable, or preoccupied when not playing
  • Concealing how much time or money you are spending on gambling

Where to get help

Several organisations offer free, confidential support. Contact details are below:

All four organisations operate independently of VinciSpin. Their services are free to access.

Contact us

To request self-exclusion, set limits, or ask any question about your account, you can reach our support team 24 hours a day, seven days a week. Use Live Chat on the site for the fastest response, or email us at [email protected] . For account closure specifically, [email protected] is the direct address.