VinciSpin Terms and Conditions

These terms and conditions constitute a legally binding agreement between you and Terdersoft B.V. (company registration number 164860, Curaçao), the operator of VinciSpin, licensed by the Curaçao Gaming Control Board under licence number OGL/2024/1126/0521. The agreement governs your use of the VinciSpin platform, including account registration, deposits and withdrawals, bonuses and promotions, responsible gambling tools, and dispute resolution. By accessing or using any part of the VinciSpin service, you confirm that you have read, understood, and accepted these terms in full.

About Us and Licensing

VinciSpin is operated by Terdersoft B.V., registered in Curaçao under company number 164860, and licensed by the Curaçao Gaming Control Board under licence number OGL/2024/1126/0521, issued in 2024. The governing law of these terms is that of Costa Rica, where the associated entity Rossobash SRL (registration number 3-102-900313) is registered. Terdersoft B.V. operates a portfolio of online casino and betting brands; VinciSpin is one of those brands within that group.

Account Registration and Eligibility

You must be at least 18 years of age to register an account with VinciSpin. Registration is permitted only in jurisdictions where online gambling is lawful; you are solely responsible for determining whether your use of the service complies with the laws of your country of residence. You may hold only one account per person; duplicate accounts will be closed and any associated balances may be forfeited. You must provide accurate, complete, and current information at registration and must update that information promptly if it changes. Before we process your first withdrawal, you must complete our Know Your Customer (KYC) verification process by submitting the identity and payment documents we request. We reserve the right to refuse registration or to close any account that breaches these terms, including accounts opened in restricted jurisdictions or using false information.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Skrill, Neteller, Apple Pay, Google Pay, Paysafecard, bank transfer, e-transfer, and cryptocurrencies including Bitcoin, Ethereum, Litecoin, and USDT. The standard minimum deposit is approximately €10, though this varies by region and payment method. Withdrawals must be returned to the same payment method used for the corresponding deposit where that method supports payouts; Paysafecard is available for deposits only and cannot receive withdrawals. Our processing time for withdrawal requests is up to 72 hours on our side, after which e-wallet and cryptocurrency withdrawals typically complete within 0–24 hours and near-instantly respectively, while card and bank transfer withdrawals may take 1–3 business days beyond our processing window. Deposited funds must be wagered at least three times before a withdrawal can be requested. Wins exceeding €10,000 are paid in monthly instalments of up to €10,000 per month. KYC verification must be completed before we release any withdrawal, and we reserve the right to request additional documentation at any stage.

Bonuses and Promotions

Each promotion we offer is subject to its own specific terms, published alongside that promotion, but the following standard rules apply across all casino bonuses unless a promotion states otherwise. Casino bonuses carry a wagering requirement of 40 times the bonus amount, which must be met before any bonus-derived funds can be withdrawn. During any period in which a bonus is active on your account, the maximum permitted bet per round or spin is €5; bets exceeding this limit may result in the bonus and any associated winnings being voided. The maximum amount you may withdraw from bonus winnings is 10 times the bonus amount; winnings from the no-deposit free-spin offer are additionally capped at €50. Welcome Package bonuses are valid for 7 days from the date of crediting; other bonuses carry a validity period of 14 days unless stated otherwise. Game contributions toward wagering requirements are: slots and buy-feature games 100%, live casino, roulette, video poker, and casino originals 10%, and table games, scratch cards, jackpot games, and game shows 0%. All bonuses are sticky, meaning real-money funds are wagered first and the bonus balance is forfeited if depleted before wagering is complete. We reserve the right to void bonuses and any associated winnings where we determine that bonus abuse or advantage play has occurred.

Responsible Gambling

We provide a range of responsible gambling tools, including deposit limits, session time-outs, and self-exclusion, the full details of which are set out on our dedicated Responsible Gambling page. You may request activation of any of these tools at any time by contacting our support team. Self-exclusion requests are processed promptly upon receipt and take effect across your VinciSpin account.

Dispute Resolution

If you have a complaint, you should contact our support team in the first instance via live chat or by email at [email protected] , providing full details of the issue. If your complaint is not resolved to your satisfaction at that stage, you may request escalation to a senior member of our team, and we will provide a substantive response within 7 days of receiving the escalated complaint, with a final resolution issued within 30 days where possible. If a dispute remains unresolved after exhausting our internal process, you may refer the matter to the Curaçao Gaming Control Board, which is the licensing regulator for VinciSpin under licence OGL/2024/1126/0521.

Changes to Terms

We reserve the right to amend these terms and conditions at any time, and we will notify you of material changes by email or by posting a notice on the VinciSpin website prior to the changes taking effect. The updated terms will display the date on which they become effective. Your continued use of the VinciSpin service after that date constitutes your acceptance of the revised terms.