VinciSpin Privacy Policy

VinciSpin is operated by Terdersoft B.V. (company number 164860), a Curaçao-registered entity licensed by the Curaçao Gaming Control Board under licence number OGL/2024/1126/0521. This page sets out what personal data we collect from players and site visitors, the purposes for which we process it, and the rights available to you. Terdersoft B.V. is not subject to UK GDPR or the Data Protection Act 2018; data processing is conducted in accordance with the operator’s own data-handling commitments and the requirements of the Curaçao Gaming Control Board framework.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification requires government-issued identity documents, proof of address, and where applicable, copies of payment methods used. We also collect gameplay data covering deposits, withdrawals, bets placed, session times, and game selections. Device and network data, including IP address, browser type, operating system, and device identifiers, is recorded automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics purposes.

How we use your information

We process personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay. We use identity and financial data to meet our regulatory obligations under the Curaçao GCB framework, including age verification, KYC checks, anti-money laundering screening, and transaction monitoring. Personal data is also processed for security purposes, fraud detection, and the handling of customer support queries. Where you have opted in, we may use your contact details to send marketing communications; you may withdraw that consent at any time.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to complete KYC and AML checks. Data may be disclosed to the Curaçao Gaming Control Board or other competent authorities when required under applicable law or licence conditions. We may also share data within the Terdersoft B.V. group of companies for operational and compliance purposes. Law enforcement or regulatory bodies may receive data where we are legally obliged to disclose it.

Data retention

We retain personal data for as long as your account remains active and for a period after closure sufficient to meet our regulatory and legal obligations. For AML and KYC records, this is generally a minimum of five years following account closure, in line with standard anti-money laundering requirements applicable to licensed gambling operators. Certain categories of data may be held for shorter periods where no regulatory retention requirement applies.

Your rights

You have the right to request a copy of the personal data we hold about you. You may ask us to correct inaccurate or incomplete data. You can request erasure of your data, subject to any retention obligations we are required to fulfil. You have the right to restrict or object to certain types of processing. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. You also have the right to receive your data in a portable format where technically feasible. To exercise any of these rights, contact us using the details below.

Contact us

Privacy queries and data subject requests can be directed to our support team at [email protected] . For general account enquiries, you may also write to [email protected] . No dedicated Data Protection Officer is publicly named for this operator; all privacy-related correspondence should be addressed to the support email above.